Return & Exchange Policy (Kids & Women Products)

This policy applies to all Kids and Women Products purchased through the Ladobachghar Kids Fun Zone & Party website.

1. General Return Conditions

• Eligibility Window: You may request a return or exchange for an eligible product within 7 days of the date of delivery.

• Condition of Item: The item must be unused, unwashed, in the same condition that you received it, and must have all original tags and packaging intact.

• Proof of Purchase: A valid receipt or proof of purchase (e.g., your order confirmation email) is required.

• Non-Returnable Items: The following items cannot be returned or exchanged for hygiene and safety reasons:

  • Innerwear/Undergarments.

  • Swimwear.

  • Socks and Tights.

  • Customized or personalized items.

  • Products marked as "Final Sale" or "Non-Returnable."

2. Initiating a Return or Exchange

To initiate a return or exchange:

1. Please contact us via email at Ladobachghar Kids Fun Zone & Party or phone at 8286217137 / 7718834911 with your order number and the reason for the return.

2. Once your return request is approved, we will provide you with instructions on how and where to send the product back.

3. You are responsible for the shipping costs for returning the item unless the return is due to an error on our part (e.g., received a damaged or incorrect item).

3. Exchanges

• If you wish to exchange a product for a different size or color, please indicate this in your return request.

• Exchanges are subject to the availability of the stock. If the requested item is unavailable, a refund will be processed instead.

4. Refunds for Products

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 working days.

Refund & Cancellation Policy (Services: Play Slots & Memberships)

This policy applies to services offered by Ladobachghar Kids Fun Zone And Party—specifically, the booking of Play Slots and the purchase of Membership Plans.

1. Play Slot Bookings

Type of RequestPolicyDetailsCancellation by CustomerFull RefundIf the booking is canceled 24 hours or more prior to the scheduled slot time.Cancellation by CustomerNo RefundIf the booking is canceled less than 24 hours before the scheduled slot time, or in case of a No-Show.ReschedulingFree RescheduleRescheduling is permitted once, provided the request is made 24 hours or more prior to the scheduled slot time and is subject to new slot availability.Cancellation by LadobachgharFull RefundIf we need to cancel the slot due to unforeseen circumstances (e.g., power outage, maintenance), we will offer a full refund or a free reschedule.

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2. Membership Plans

Type of RequestPolicyDetailsCancellation by CustomerRefund within 7 DaysFull refund is possible only if the membership is canceled within 7 days of purchase AND no membership benefits (e.g., free play sessions) have been utilized.Cancellation by CustomerNo RefundAfter 7 days of purchase or once any membership benefit has been utilized, the membership is non-refundable and non-transferable.TransferNon-Transferable Membership plans are tied to the specified children/family and cannot be transferred to another person.Suspension/TerminationNo RefundLadobachghar Kids Fun Zone reserves the right to suspend or terminate a membership immediately, without refund, if the member or their children violate the Fun Zone's safety rules or terms.

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3. General Refund Processing

• Approved refunds for services will be processed back to the original method of payment within 5–7 working days of the approval date.

• Please note that the time taken for the amount to reflect in your account is also dependent on your bank's processing time.